Queen City Bike Tours -- FAQ's

FAQ's

Can I just show up for a tour?

No, our bike tours require reservations in advance due to varying availability determined by advanced reservations.

Can I bring my own bike and helmet?

Yes in fact you will receive $5 - $10 off if you do. See our pricing page for additional information!

How many people are normally on a tour?

Our bike tours are designed for smaller more personalized groups and typically carry groups of no more than 15 unless it’s during a major event or convention.

Are your tours conducted rain or shine?

No, because of the outdoor nature of these tours we will cancel or postpone the tour during inclement weather. Full refunds or credits are issued if cancellation is made before your tour starts.


Are your tours conducted rain or shine?

No, because of the outdoor nature of these tours we will cancel or postpone the tour during inclement weather. Full refunds or credits are issued if cancellation is made before your tour starts.


Is bike riding experience required?

Yes, our bike tours are designed for experience riders only and each guest is responsible for being aware of and adhering to applicable national and local bike safety rules.


Where does your bike tour start?

Our bike tours will start at several different locations depending on what route is chosen by our guests. See our tour start page for additional information!

Can I pay by cash?

Yes you can, however, you will still need to supply us with a major debit or credit card to hold your spot and you will have to pay the “day of” rate before tour start. See our pricing page for other payment options!

Is there a weight limit?

Yes and it is 250 lbs. as determined by the manufacturer of our bikes.

What is the main difference between your bike tour and other bike tours?

Experience! We have conducted more professionally-guided tours of Charlotte than any other company. In fact, we have 15 years MORE experience than our most experienced competitor so do the math -- More Experience=More Content=More Bang for Your Buck!

Is there any such thing as a certified guide?

Unfortunately no. There is no official certification process of becoming a tour guide in Charlotte; as such you must apply due diligence in choosing who you spend your hard-earned money. It takes at least 10 years of professional experience to conduct a worthwhile tour of Charlotte!


Why are you not members of Visit Charlotte and does that matter?


Absolutely not! A "paid" membership in Visit Charlotte has absolutely NO bearing on the level of tour that you and your guests will experience! In fact, we have been conducting tours over a decade longer than that organization has been in existence. Please check with the Better Business Bureau for a more independent review of any company.

Why are your competitors' rated higher in Trip Advisor?

Trip Advisor is a good consumer-based open-sourced review site which is useful, however, should not be used as your sole source of information on a company or service. In addition, please proceed with caution if a "new" company displays an unusually high and frequent list of favorable testimonials as there is a good chance that some of those accolades have been coerced and possibly fabricated to try and make up for a lack of a long track record of success.

Do you offer discounts or coupons?

Yes, we offer child and senior discounts as listed on our rates page. In addition, we run special promotions during the year as well as 50% OFF gift certificates during the Christmas season. The best way to keep up with all of our discounts is to "like" us on our Facebook page or sign up for our email list.

What is the fastest way to get on one of your tours?

The fastest way of getting on one of our tours is to contact us early by sending your request online. Please furnish a good email address and your cell phone number so that we can contact you with availability and provide you with payment options. If it is the day of the tour we will text or call you with availability.


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